Help Topics

DIGIOP Server and DIGIOP Connect can both be installed on the following Windows Operating Systems:

• Windows 7
• Windows 8/8.1
• Windows 10 (as of version 9.2)
• Server 2012 (as of version 9.2)
• Server 2016 (as of version 9.4)

The operating system must have its latest Service Packs and Windows Updates installed. If it doesn’t, you may see an error stating that a supported operating system is not available, or that a required .DLL is missing.

DIGIOP supports cameras with ONVIF Profile S.

For an up-to-date database of current cameras, please visit onvif.org. In addition to ONVIF Profile S, DIGIOP offers direct integrations from many of the major manufacturers. Please contact Support with any questions.

New cameras are added through DIGIOP Control.

1. Login to elements.digiop.com with your username, password, and customer.
2. Highlight the video server you would like to add the camera to and select New.
3. Find the desired camera in the list of discovered cameras.   [Note that some cameras may display twice – once with the camera’s brand name, and once with the brand of ONVIF. Most new cameras should be added with ONVIF.]
4. Click Select next to the appropriate entry for the camera.
5. Enter in a name for the camera along with the camera’s username and password, then click Save.
6. The camera and the DIGIOP server will perform an initial sync.
7. Highlight the camera you just added, and click Edit.
8. Additional configuration options including codec, resolution, and frame rate should now be available.
9. Make any needed changes and click Save.

For additional information on how to add and configure cameras, including how to add a camera that wasn’t automatically discovered, see the “Configuring Video” section of the DIGIOP Software User Manual.

Sometimes a camera will take a few minutes to sync for the first time. If several minutes have passed, and the camera still says it’s waiting to sync, there are a few settings that you can verify.

Verify Camera Username and Password
Login to the camera’s web interface with the camera’s username and password. Verify that the username and password that were successful in the camera’s web interface are the same username and password that were entered into DIGIOP Control for the camera.

Verify Camera Brand
Most new cameras should be added using the “brand” ONVIF. If the brand shows something different, delete the camera and re-add it using the ONVIF driver. First, delete the camera. Select the video server and click New. Scroll to the bottom of the New Camera list and select repopulate this list. Then re-add the camera using the “brand” ONVIF.

If you have verified both settings in DIGIOP Control and the camera still is not syncing, you can try forcing the camera to sync.

Reboot the Camera
If you’ve verified the password and that the camera is added with ONVIF, and the camera still is not syncing, try rebooting the camera. Some cameras can be rebooted through their web interface, or you can also disconnect and reconnect the Ethernet cable going to the camera.

Restart DIGIOP
Restart the DIGIOP server to try to force a sync.

Default the camera
Perform a factory default on the camera through the camera’s web interface. If need be, you can also try assigning a different IP address during the factory default. If you change the IP address, you will need to delete the camera in DIGIOP Control, repopulate the camera list, and re-add the camera.

The version of DIGIOP Connect that you have should always be the same version, or a higher version than DIGIOP Server. Start by verifying that you have the appropriate version of DIGIOP Connect.

Remote Connections
If you are trying to view cameras from a client station, start by running Connect on the DIGIOP Server to see if you are able to see video directly from the server. If you can see video directly on the Server, but not on a client station, follow the steps under the FAQ: How do I view my cameras remotely from outside my network?

New Cameras
Sometimes a camera will take a few minutes to sync for the first time. If several minutes have passed, and you are still unable to see video from the new camera, there are a few settings that you can verify.

Verify Sync
In DIGIOP Control, you can look to see if the camera has made its initial sync. Login to DIGIOP Control, highlight the camera, and click Edit. If there are several camera settings available including resolution and frame rate, the camera has made its initial sync.

If there is a message saying that additional settings will become available after the camera has synced for the first time, then the camera has not yet synced. If the camera has not yet synced, follow the steps under the FAQ: I’ve added a new Camera to my system, but I can’t configure it and DIGIOP Control displays a message that says it’s waiting to sync.

Verify Camera Brand
If the camera has performed its initial sync but you are not yet seeing video, verify what “brand” was used to add the camera. Most new cameras should be added using the “brand” ONVIF.

If the brand shows something different, delete the camera and re-add it using the ONVIF driver.

First delete the camera by highlighting the camera and selecting Delete. Select the video server and click New. Scroll to the bottom of the New Camera list and select Repopulate This List. Then re-add the camera using the “brand” ONVIF.

Existing Cameras
For IP cameras, verify that you can see video from the camera’s webpage interface. If you can’t see video there either, troubleshoot the camera and POE switch. For analog cameras, troubleshoot the power supply and all cabling.

Camera Configuration
Investigate the codec, resolution, and frame rate configuration for the camera. All of these can impact the appearance of the video.

In DIGIOP Control, select the desired camera then click Edit.

Modify the configuration settings until the desired quality is achieved. Note: Any changes made on the camera’s webpage interface will be overridden by the configuration settings made in DIGIOP Control, therefore all changes should be made in Control.

Dual Stream
Many cameras have the ability to deliver dual streams of video. The primary, higher quality stream is always what is recorded by DIGIOP. Depending on the camera and DIGIOP Server configurations, there may be a secondary, lower quality stream available for viewing to save on bandwidth. This low stream is displayed in DIGIOP Connect by default.

To switch to the full stream, go to the media tab within DIGIOP Connect. On the right side in the Application box, toggle the Resolution button between Low and Full to change the resolution stream for all of the cameras in Connect.

Alternatively, you can change the resolution stream for a single camera by toggling the Resolution button in the Selected Windows box on the media tab, or by right clicking on the desired camera and toggling between Low and Full.

Render Mode
DIGIOP Connect has the ability to allow for different Render Modes. Connect can render video using only hardware resources, only software resources, or a combination of both. Different render modes will allow for better video quality on different computers. The best mode is dependent on the hardware resources available to the computer DIGIOP Connect is installed on.

Toggle between the modes to find the best mode for your computer. To toggle the render modes, go to the media tab within DIGIOP Connect. On the right side in the Application box, toggle the Render Mode button.

Start by verifying that you can see live video in Connect. If you cannot see live video, follow the steps in the FAQ: My video is not showing in DIGIOP Connect. If you can see live video, review the Record Mode configuration for the camera.

In DIGIOP Control, cameras can be configured to record Continuously, on Motion, or on Event Only.

Camera is set to record continuously but will not record
The camera may have been configured with the incorrect “brand.”Most new cameras should be added using the “brand” ONVIF. If the brand shows something different, delete the camera and re-add it using the ONVIF driver.

1. First, delete the camera by highlighting the camera and clicking Delete.
2. Select the video server and click New.
3. Scroll to the bottom of the New Camera list and select Repopulate This List.
4. Then re-add the camera using the “brand” ONVIF.

Camera is set to record on Motion but will not record
Start by setting the camera(s) to record Continuously. In DIGIOP Control, select the desired camera, and click Edit. Select the Record Mode drop down box and click Continuous & Event.

Camera still WILL NOT record on Continuous 
The camera may have been configured with the incorrect “brand”. Most new cameras should be added using the “brand” ONVIF. If the brand shows something different, delete the camera and re-add it using the ONVIF driver.

1. First, delete the camera by highlighting the camera and clicking Delete.
2. Select the video server and click New.
3. Scroll to the bottom of the New Camera list and select Repopulate This List.
4. Then re-add the camera using the “brand” ONVIF.

Camera WILL record on Continuous 
There was probably an issue with the Motion Zone configuration. Try increasing the sensitivity (and if available, decreasing the Threshold) of the motion zone of the camera.

If Motion Zone configuration is available for the camera in DIGIOP Control, the Motion Zone should be configured there. This Motion Zone configuration in DIGIOP Control will override any changes made to the Motion Zone configurations within the camera’s webpage interface.

However, some cameras may not have the option for Motion Zone configuration within DIGIOP Control. When this is the case, the Motion Zone should be configured from within the camera’s webpage interface.

There is probably an issue with the Motion Zone configuration. Try decreasing the sensitivity (and if available, increasing the threshold) of the Motion Zone of the camera. If Motion Zone configuration is available for the camera in DIGIOP Control, the Motion Zone should be configured there. This Motion Zone configuration in DIGIOP Control will override any changes made to the Motion Zone configurations within the camera’s webpage interface.

Some cameras may not have the option for Motion Zone configuration within DIGIOP Control. When this is the case, the Motion Zone should be configured from within the camera’s webpage interface.

In addition to the sensitivity and threshold, some cameras may have scenes with an area that is “busy,” for example, a tree with branches that move in the wind. These areas should be masked in the motion zones so that the area is not used to determine whether motion is occurring.

The client software, DIGIOP Connect, can be installed on either a client PC within the same network as the DIGIOP server, or on a remote client PC outside of the network. To view the cameras with a remote client, you will need to do some port forwarding in the router and any other firewalls on the DIGIOP server’s network. You will need to forward ports 443, 24752 and 24754 from the external (public) IP to the internal IP address of the DIGIOP server.

In addition, if you are blocking outbound access, you will want to make sure to allow outbound access on ports 443 and 9354. For more information, information on utilizing remote clients with earlier versions of the software, or for more advanced network configurations, please see How to Remotely Access DIGIOP.

The video from your DIGIOP Server can be viewed on mobile devices using the DIGIOP GoMobile app, available on the Apple App Store and the Google Play Store. To utilize the DIGIOP GoMobile app, DIGIOP Server will need to be on version 19.3 or newer.

1. Go to the appropriate app store for your device and download DIGIOP GoMobile.
2. Launch the app.
3. Enter your username, password, site, and customer name.
4. Connect to your system(s) and select the camera(s) you would like to see.

For more information on using the DIGIOP GoMobile app, see the appropriate DIGIOP GoMobile How To:.

DIGIOP GoMobile for Android
DIGIOP GoMobile for Apple iOS

Remote Access
To view cameras on a mobile device using cellular data, or on Wi-fi from outside of the DIGIOP Server’s network, you will need to do some port forwarding in the router and any other firewalls on the DIGIOP Server’s network. You will need to forward ports 443, 24752 and 24754 from the external (public) IP to the internal IP address of the DIGIOP Server.

Also, if you are blocking outbound access, you will want to make sure to allow outbound access on ports 443 and 9453. For more information on remote access and for more advanced network configurations, please see How to Remotely Access DIGIOP.

DIGIOP can integrate cash register data and other external data sources. These data sources can then be displayed alongside video in DIGIOP Connect. Please note that data integrations may require additional licensing.

DIGIOP has several existing POS cash register data integrations in place, or a custom integration template can be made quickly and easily for most types of data. Contact your DIGIOP sales representative for more information on obtaining a custom template for your data integration needs.

All DIGIOP Users are assigned a Role that includes a set of Permissions, that is, what level of access they have to the server. Initially, only the admin user with the Administrator Role (all permissions enabled) is configured in the system. The admin, or a user with System Configure permissions can create other roles and users.

Once a role has been created, permissions can be assigned to that role.

Create a Role

1. In DIGIOP Control, select Users and Roles and click New.
2. Click A New Role.
3. Give the new role a name and click Save.

Assign Permissions
In DIGIOP Control, select the customer name, system name, or device name, click Permissions, and assign the permissions for the new Role that you just created.

Create a User

1. In DIGIOP Control, select Users and Roles and click New.
2. Click A New User.
3. Fill out the desired fields (Name, Password, and Confirm Password are required).
4. Select the desired role(s) for the user and click Save.

For more information on configuring users, please see the “Users, Roles, and Permissions” section of the DIGIOP Software User Manual.

DIGIOP Factory Pre-configured System 
All factory pre-configured systems come with either a USB drive or a set of discs with the recovery image specific to your system. Boot to the USB drive/discs and select Full Recovery to load both the Windows Operating System and DIGIOP software on to the new hard drive.

Once the recovery is complete, check with your DIGIOP Sales representative to see if there is a newer version of the DIGIOP Software available to you.

If you have lost the USB drive/discs that came with your system, you can purchase a new recovery image from DIGIOP, or you can create your own image drive/discs from the appropriate ISO file(s) for your system.

See the how-to How to Perform a System Recovery for more information on creating and utilizing the recovery drives.

Software Only Installations 
Start by loading an operating system on to the new hard drive. Once the operating system is installed and fully updated, you can install DIGIOP Server followed by DIGIOP Connect.

For a copy of the installers for the latest version of DIGIOP available to you, please contact your DIGIOP Sales representative.